1. 14-Day Cooling-Off Period Deposit Refund
If you cancel your contract within the statutory 14-day cooling-off period, EcoGrid Energy Limited will issue a 100% full refund of your deposit within 5 to 7 working days via your original payment method.
2. Cancellation Prior to Scaffolding / Installation
If a customer cancels after the 14-day cooling-off period but prior to physical installation, any bespoke structural survey or DNO engineering fees incurred by EcoGrid Energy Limited will be deducted at cost from the deposit refund, with the remaining balance returned immediately.
3. Faulty or Defective Equipment Returns
In the rare event that a solar panel, inverter, battery storage unit, or EV charger arrives damaged or develops an electrical fault, EcoGrid Energy Limited manages the manufacturer warranty replacement process free of charge:
- First 30 Days: Full replacement or repair under Consumer Rights Act 2015.
- Years 1 – 10+: Managed replacement under manufacturer warranty terms with zero labor charge during the 10-Year EcoGrid Workmanship Guarantee period.
4. Refund Processing Method
Approved refunds are processed to the original bank account or card used during order placement. For refund status inquiries, contact our finance team at info@ecogridenergy.co.uk.